Privacy Policy

Contents

1. Introduction
2. The information we collect on our website
3. How we use your information
4. Who we might share your information with
5. How we keeping you updated on our business, products and services
6. Your rights over your information
7. How long we keep your information for
8. Your data and Social Networks
9. Security
10. Cookies used by this website
11. International Transfers
12. How to contact us

1. Introduction

Stoke Park Limited is registered in England & Wales with company number 02732069. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and services that communicate with us.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

2. The Information we collect on our website

We only collect, process and store personally identifiable information in accordance with General Data Protection Regulation (GDPR) and Data Protection Act 2018 and used expressly for the purposes of responding to enquiries on the basis of recorded communication, preferences or indicated requests for marketing information.

If you contact us other than via our website and you give us permission to do so, we may keep a record of that correspondence, adding your information and enquiry details to our CRM system. From time to time, we may also use third party services to collect your information, for example for events bookings.

The data that we collect includes details of your journey through the Stoke Park Limited website, as well as device-specific information such as IP address, mobile device, browser version, operating system, mobile network, device settings and geographical data. The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

• Your full name
• Your address
• The name of your company
• Your telephone number(s)
• Your Email address
• Your IP address at the time
• The time and date of when you submitted information
• The corresponding statement that you consented to

We may, in further dealings with you, extend this information to include your purchases, services used, and subscriptions, records of conversations and agreements and payment transactions, as relevant.

• You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a user in an efficient and effective manner.
• The legal basis for processing your data is based on your specific consent that we will have requested/stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

3. How we use your information3. How we use your information

• To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
• Make available our products and services to you;
• Process your orders;
• Take payment from you or give you a refund;
• Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously;
• For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you’ve bought or used from us. If we do, it’s possible that we’ll use independent research and feedback providers to act on our behalf;
• To power our security measures and services so you can safely access our website and mobile apps;
• Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
• Contact you about products and services from us;
• Provide you with online advertising and promotions; and
• Help answer your questions and solve any issues you have.

4. Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

• If the law or a public authority says we must share the personal data;
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
• From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

5. How we keep you updated on our business, products and services5. How we keep you updated on our business, products and services

Email Marketing

From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications.

When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and you will be asked explicitly to opt-in to receiving these.

You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.

6. Your rights over your information

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

Right to Correction of Your Personal Data

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to Stop or Limit Our Processing of Your Data

Under Article 21 of the GDPR, you have the right to object to the processing of your personal data at any time. This allows you to stop or prevent us from processing your personal data, if we are not obligated to use it any more.

Right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Right to object to processing

You have the right to object to processing if we are able to process your information because the process is in our legitimate interests. You can read more about this right here.

Right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

For more information about your privacy rights

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

7. How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 3 years after our last significant interaction or any identifiable action, at which point it will be permanently deleted or anonymised.

8. Your data and Social Networks

When using this website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

9. Security

Data security is of great importance to Stoke Park Limited and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data. We conduct regular penetration testing and have an incident response plan to quickly handle potential breaches.

We take security measures to protect your information including:

Physical & Managerial Security Procedures

• Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
• Implementing access controls to our information technology
• We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores.
• Never asking you to disclose your own passwords,
• Advising you never to enter your account number or password into an email or after following a link from an email.

Website Application and Hosting Security Procedures

• HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.
• Secure Payments via PayPal – All transactions taken and processed on this website are handled separately by PayPal.
• Secure Update Process – Inline with the security processes of our website development partner agency, this website application’s code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.
• Two Factor Authentication – Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two factor authentication login to all staff who
• have access to it. Additionally, our website development agency can only access the same interface via their secure Google GSuite accounts and hold no password records for accessing the platform at super-admin level.
• Web Application Maintenance – Our organisation, working in collaboration with our website development agency, regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.
• PCI-DSS Compliant Server – Our website application is hosted and operations on a PCI-DSS compliant server independently certified by Security Metrics. The Payment Card Industry Data Security Standard (PCI DSS) applies to companies of any size that accept credit card payments.
• Cloudflare – Our website’s DNS is managed through CloudFlare who provide our content delivery network (CDN), DDoS attack mitigation, Internet security and distributed domain name server services.

10. Cookies used by this website

Our cookie policy can be found here

11. International Transfers

We do not transfer your personal data outside the UK.

12. How to contact us 

If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

Assigned Data Protection Officer: Norm Cyber Limited

By email: DPO@stokepark.com
By post: Stoke Park Club, Park Road, Stoke Poges, Bucks, SL2 4PG

Thank you for taking the time to read our Privacy Policy.

Stoke Park Limited

This Policy was last updated on 1st October 2025.